Shipping policy

Last updated: October 27, 2026

Crab Royale is operated by Wyonna Keontay Heard, an individual doing business as Crab Royale as a U.S. sole proprietor. This policy describes orders shipped to Australia.

1. Destinations and fulfillment

Available delivery destinations and methods are shown at checkout. Enter your complete Australian delivery address to see whether a method is available. Contact us before ordering if a delivery location has access restrictions or special requirements.

Orders are prepared and dispatched by our suppliers and fulfillment partners. Our U.S. correspondence address is not the dispatch location. Seafood and accessories may be dispatched from different facilities and arrive separately. The source of seafood stated in a listing is not necessarily the country from which the parcel is dispatched.

2. Processing and transit

• Order processing: approximately 2 to 3 days.
• Transit after dispatch: generally 7 to 15 days, depending on the destination and carrier.

Processing and transit are separate stages. These are estimates, not guaranteed arrival dates. A more specific estimate provided for your order before purchase applies to that order. Tracking is provided after dispatch when available; scans can take time to appear.

An estimate does not remove our obligations to supply goods within the agreed or legally required time. If we cannot dispatch within the stated period, we will notify you promptly and before that period expires. We will provide a definite revised dispatch date where we have a reasonable basis for doing so. Otherwise, we will explain why we cannot provide a date. You may consent to the delay or cancel the unshipped order for a full refund. If you agree to an indefinite delay, you may cancel at any time before shipment. If we do not obtain any consent required by law, we will cancel and refund the unshipped order within the applicable legal deadlines. Further delays will be handled with the notices, consent, or cancellation required by law. We will not treat silence as agreement to an indefinite delay.

3. Shipping charges, currency, and import charges

Shipping charges are displayed in AUD before you place the order. Free shipping applies only when expressly offered for your purchase. Separate packages do not authorize an undisclosed additional delivery charge.

Taxes and unavoidable charges that we are legally required to include are included in the displayed price. Import duties, taxes, or clearance charges not collected at checkout may be payable only where legally chargeable to you and subject to required disclosure. We remain responsible for amounts and obligations the law places on us. Contact us if a carrier requests a charge that appears already paid.

4. Frozen seafood deliveries

The King Crab offering is pre-cooked and frozen and is shipped in insulated packaging with dry ice. Arrange to receive and inspect your delivery promptly, and follow the handling and storage instructions supplied with the order.

If seafood arrives thawed, unusually warm, leaking, damaged, spoiled, or otherwise appears unsafe, do not consume it. Contact us promptly with order details and any safely obtainable photographs. Do not mail seafood back without instructions. We will assess the issue and provide the remedy required under applicable law.

Prompt inspection helps document the condition on arrival. It is not a fixed claim deadline or an automatic waiver of rights. Packaging materials or a carrier's delivered status do not alone establish that food was delivered in an acceptable condition.

5. Delivery information and changes

Check names, addresses, contact details, and delivery instructions before ordering. Contact us immediately if information needs correction. We will check whether the change is still possible. Do not assume a change has been made until we confirm it.

If inaccurate information or unavailable access affects delivery, we will assess the circumstances and applicable law. No undisclosed redelivery or handling charge will be imposed without an appropriate explanation and any agreement required by law. Your rights are not automatically lost because a delivery issue occurred.

6. Delayed, missing, or damaged orders

Contact support@crab-royale.com if an order has not arrived by the end of its estimated period, arrives incomplete or damaged, or is marked delivered but cannot be located. We will investigate with the fulfillment provider and carrier and provide an appropriate resolution, including a refund or replacement when required.

You may contact us directly without first pursuing the carrier. We do not transfer all responsibility to the carrier after dispatch. Investigations must not unreasonably delay a remedy owed under applicable law. If we cannot fulfill an order, we will cancel and promptly refund the amounts due, including delivery charges for an entirely unshipped order.

7. Consumer rights and contact

Read our Return and refund policy for the claims process. Nothing in this Shipping policy excludes or limits mandatory rights, including under the Australian Consumer Law.

Crab Royale
Owner and legal seller: Wyonna Keontay Heard, sole proprietor
Business correspondence address: 1663 Thornton Pl SW, Atlanta, GA 30315-3625, United States
Email: support@crab-royale.com
Phone: +1 407-781-4880
Website: https://crab-royale.com

Please do not send returns to this address without instructions.